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- Project Manager at one of the largest insurance companies in USA


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– Group Vice President of a major financial services company in Europe


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–President of a major financial services company in North America

Home > Services > Application Outsourcing > Support & Maintenance

Support & Maintenance

Today's dynamic business climate warrants that businesses update their legacy and other applications constantly, thereby smoothly reflecting changing business processes. Considering that the IT systems in many large organizations still run legacy applications, it is even more necessary to regularly maintain them to ensure smooth operations. This implies that many businesses have to maintain software systems on diverse platforms, different architectures including applications several years old. The age of these systems, processes and (non) standards followed during their design, development and maintenance, the lack of availability or synchronization of documentation, and the scarce availability of expertise in the relevant technical skills involved, make up the challenges faced in maintaining and supporting a widespread IT system.

Industry studies show that this regular maintenance activity takes up lot of time and resources of the in-house IT team. The fact is that when the maintenance is handled with in-house staff, it leaves them very little time to develop new applications that are essential for their business to stay competitive. Outsourcing is a smart management practice.

Styrone Inc' on-site/offshore delivery model has come to be regarded by our clients as the best model for continued success and value delivery. With our onsite team forming the bridge between our offshore team and your in-house staff, Styrone Inc delivers the best of both worlds – cost savings from offshore and timely responsiveness and accountability from our onsite presence.

  • Bug fixes, user support, and other essential ongoing maintenance
  • Documentation
  • Root-cause analysis
  • Enhancements
  • Re-engineering & porting
  • Testing
  • Release Management

Our software maintenance team is comprised of experts with in-depth domain knowledge and experience in a wide range of technologies. We understand your needs and develop a customized maintenance program that draws upon established methodologies and a state-of-the-art infrastructure.

We guarantee:

    Reduced costs
    Highly experienced and qualified resources
    Stable maintenance environment with assured service levels
    No staffing issues
    String process orientation – which will result in long-term productivity improvement and further reduced costs

Transition

The most important step in the maintenance relationship is a smooth transition. Our transition methodology gradually shifts maintenance responsibilities from your team to ours.

Phase I : Project Initiation

  • Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
  • Obtain understanding of the business domain and a complete understanding of the application implementation
  • Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team

Phase II : Stabilization

  • Stabilize infrastructure and the support processes
  • Obtain thorough understanding of the scope and complexity of technical and business issues
  • Distribute work between client and offshore maintenance teams
  • Provide training in the areas required to the maintenance team under the guidance of the onsite team
  • Schedule workload and system analysis

Phase III : Complete Knowledge Transfer

  • Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge
  • Offshore maintenance team to perform most change request activities on its own, including help desk calls
  • Client team to retain highly critical activities like change prioritization and version control

Phase IV: Steady State Support

  • Provide steady state support
  • Assume entire maintenance operation, from versioning and end-user support, to help desk activities

Styrone Inc uses a quantitative analysis technique to monitor the success of the maintenance activity. We collect several metrics and present live dashboard to our clients, for their analysis and visibility

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