Our client’s distribution and manufacturing handles over 100 different products and distributes to over 300 B2B customers worldwide in the automotive products industry. Styrone understands the client’s concern for accurate fill rates. Their products are critical to many industries and because of this; the fill rate performance is aggressively measured.
Styrone performed a detailed study, and the causes of the sales order fill rate issues were identified. The key issues were as follows:
• The first time fill rate of customer orders was well below industry average.
• MRP results were inaccurate and required excessive user intervention to complete the planning process.
• Low levels of confidence in the overall planning system needed to be overcome to enable changes to become effective.
The study included a full analysis of the proposed solutions, which included the logistic parameters and forecast process. Styrone identified and implemented the following
JDE solutions dramatically increased the client’s Support.
• Less than one year of historical data was used to forecast demand.
• The double-digit growth rate of demand was not factored into the forecast.
• Logistics parameters (lead time, percent increase, monthly weighting, etc.) did not accurately reflect the actual supply chain process.
